Privacy Policy

1. Introduction

This Privacy Policy explains how Soter Sight ("Soter Sight", "we", "us", or "our") collects, uses, discloses, and safeguards personal information when you visit our website, create an account, purchase our products, or otherwise interact with us. This site sells and ships exclusively to customers located in the United States.

Soter Sight operates internationally under the trade name "Soter Sight". By using this website you consent to the practices described here.

2. Information We Collect

We collect the following categories of personal information:

• Identifiers: name, email address, phone number, shipping and billing address.
• Account data: username, password (hashed), order history, preferences.
• Commercial data: products purchased, transaction history, returns.
• Payment information: processed by third-party payment processors (e.g., Stripe). We do not store full card numbers.
• Vision and fitting data: eyeglass prescription details, interpupillary distance, sight-to-eye distance, and related optical measurements you voluntarily provide so we can fit or customize your product.
• Technical data: IP address, device/browser type, pages visited, referral source, cookie identifiers, analytics events.
• Communications: messages you send through contact forms, email, or customer support.

3. How We Use Your Information

• Process and fulfill orders, shipping, and returns.
• Customize eyewear to your optical prescription and measurements.
• Provide customer support and respond to inquiries.
• Manage your account and authenticate access.
• Send transactional emails and, with your consent, marketing communications.
• Operate, secure, and improve our website and services.
• Comply with legal obligations and enforce our Terms.

4. Sensitive Information — Optical & Vision Data

Eyeglass prescriptions and related vision measurements may be treated as sensitive personal information under certain U.S. state laws. We collect this data only when you provide it and use it exclusively to manufacture, fit, or service the product you order. We do not sell this information and do not use it for advertising or profiling.

5. How We Share Information

We share personal information only with:

• Service providers: payment processors, shipping carriers, cloud hosting, email services, and analytics providers, bound by confidentiality obligations.
• Legal authorities: when required by law, subpoena, court order, or to protect rights, property, or safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information for monetary consideration.

6. Cookies & Tracking Technologies

We use cookies and similar technologies for essential site operation, preferences, analytics, and marketing. You can manage cookie preferences through your browser settings. Disabling certain cookies may impact site functionality. For details, see our Cookie Policy.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations (e.g., tax and accounting records typically 5–7 years), resolve disputes, and enforce our agreements. Optical prescription data is retained for the duration of your account plus a reasonable period to support warranty and reorders.

8. Your Rights (All U.S. Residents)

Depending on your state of residence, you may have rights to:

• Access or receive a copy of the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of the sale or sharing of personal information (we do neither) and of targeted advertising and certain profiling.
• Opt out of marketing communications at any time.
• Withdraw consent for optional data processing.
• Appeal a denial of your privacy request (Virginia, Colorado, Connecticut, and similar states).
• Designate an authorized agent to submit requests on your behalf.

We honor recognized universal opt-out signals such as the Global Privacy Control (GPC) where applicable law requires.

Residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws may have additional rights under their state statutes. California residents should also review our California Privacy Notice.

To exercise your rights, email us at the address in Section 13. We will verify your identity using information reasonably associated with your account or purchase and will respond within 45 days (extendable once by an additional 45 days with notice). If we decline, you may appeal by replying to our response; we will provide a written decision on the appeal within 60 days.

9. Data Security

We implement industry-standard technical and organizational safeguards, including TLS encryption in transit, encrypted storage of sensitive data, access controls, and periodic reviews. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

11. International Data Transfers

Soter Sight operates from Brazil and serves U.S. customers. Your personal information may be processed and stored in Brazil, the United States, or other jurisdictions where our service providers operate. We rely on appropriate contractual safeguards for cross-border transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new "Last updated" date. Continued use of the site after changes constitutes acceptance.

13. Contact Us

For questions, requests, or concerns about this Privacy Policy, contact us at:

Soter Sight
Email: privacy@sotersight.com